"what is, like, frustration? or what is anger? or love? when i say love, the sound comes out of my mouth and it hits the other person's ear, travels through this byzantine conduit in their brain—you know, through their memories of love or lack of love—and they register what i'm saying, and they say yes they understand. but how do i know they understand? because words are inert; they're just symbols; they're dead, you know?"